Tickets from a panel or a DM
Members press a button on your panel, answer up to five questions, and get a private thread with your team. Or they just DM Herald.
The help desk for Discord
Every question answered.
Herald turns your support channel into a proper help desk: tickets in private threads, a web desk for your staff, saved replies, internal notes and transcripts. Free to start.
What Herald does
One desk, two places
Reply in Discord or here on the web desk. Both see the same conversation, and replies from the desk land in the member's thread.
Internal notes
Talk it over with your team on the ticket itself. Notes are marked and never shown to the member.
Saved replies
Answer the common questions in one click, with the status and tags set for you.
Statuses, priority, tags
New, open, pending, on hold, solved and closed, with assignees, priorities and tags, filters to find anything, and merging for duplicates.
Transcripts and ratings
When a ticket closes, the member gets a tidy transcript link and a quick 1 to 5 star rating.
Free, or Premium for £5 a month
Free
- Unlimited tickets
- 1 panel
- 3 web desk seats
- 5 saved replies
- Reports for the last 7 days
Premium £5 a month
- Unlimited tickets
- Unlimited panels
- Unlimited web desk seats
- Unlimited saved replies
- Reports for any range
- Response targets (SLAs) and your own embed colour and footer
Three steps
- Add Herald to your server and run
/setupto pick the support channel. - Post a panel so members can open tickets, and choose your staff roles.
- Sign in with Discord here to work tickets from the web desk, side by side with Discord.